Thursday, August 9, 2012

Corporate Values, Faith, and Chicken Sandwiches


One of the most divisive social issues in the United States today is same-sex marriage. A recent USA Today/Gallup Poll found that 50 percent of Americans approve gay marriage and 48 percent oppose it. On both sides of this issue are impassioned people and organizations that hold strong convictions based on notions of equality, fairness, and religious beliefs.

The national discussion of same-sex marriage was recently stoked when Dan Cathy, the president of Chick-fil-A, told the Baptist Press that his company was “guilty as charged” in its opposition to same-sex marriage. Cathy later elaborated on his comment on a radio talk show stating “I think we are inviting God’s judgment on our nation when we shake our fist at Him and say, ‘We know better than you as to what constitutes a marriage.’” 

Cathy’s polarizing comments immediately energized the various factions for and against same-sex marriage. The Jim Henson Company immediately pulled its Muppet toys from Chic-fil-A kids’ meals. The mayors of Boston, Chicago, and San Francisco made public statements condemning Chick-fil-A for its position on gay marriage. Pro-gay organizations launched boycotts and demonstration denouncing Chick-fil-A’s “prejudice” and “hatred” of homosexuals. The Gays & Lesbians Alliance Against Defamation (GLAAD) planned a “National Same-Sex Kiss Day” to be held at Chick-fil-A restaurants across the country.

Not to be outdone, public figures and organizations opposing same-sex marriage rallied in support of Chick-fil-A. Reverend Billy Graham publicly commended Chick-fil-A for “never compromising their values” and expressed appreciation for Cathy’s “public support for God’s definition of marriage.” Former Arkansas governor Mike Huckabee organized a “Chick-fil-A Appreciation Day” which according to organizers drew hundreds of thousands of supporters. According to the company the event was a “record-setting day” with some stores running out of chicken.  

Should large corporations express opinions on controversial sociopolitical issues? A number of big name corporations, such as Target, Starbucks, and General Mills have publicly expressed pro-gay viewpoints. However, Amicus Reed, a marketing professor at the University of Pennsylvania, told NPR that “Most brands are keeping their heads down” choosing not to weigh in on controversial issues. According to Reed, a more neutral strategy probably makes good business sense. This may explain Chick-fil-A’s recent statement that “going forward” the company plans to “leave the policy debate overs same-sex marriage to the government and political arena.”

Civility does not require one to be neutral on issues such as same-sex marriage; however, it does require respect for other’s views and beliefs. Ultimately, whether a corporation supports or opposes same-sex marriage is a decision made by the corporation’s leadership. As consumers, we can ultimately choose whether we want to patronize a corporation based on its values, beliefs, and political positions. Perhaps this is the most civil solution to such a divisive issue. 

Kent M. Weeks

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